Frequently Asked Questions

About the Meeting


Registration


Virtual Meeting Platform Access


Planning Your Program


Networking


Clinical Lab Expo Hall


Scientific Sessions/Poster Hall


Ticketed Sessions


Handouts


Upgrades, Modifications, Cancellations, and Registration Transfers


ABOUT THE MEETING

When and where will the 2020 AACC Annual Scientific Meeting & Clinical Lab Expo be held?

Due to the threat of the ongoing coronavirus pandemic, AACC’s Board of Directors has made a pivotal decision: the 2020 AACC Annual Scientific Meeting & Clinical Lab Expo will be held as a virtual event, rather than as a live meeting in Chicago, Illinois, USA. The meeting will still occur from December 13-17, 2020, so please continue to hold those dates on your calendar.

We are excited by the unprecedented opportunity to reimagine AACC’s flagship scientific conference and expo on an innovative digital platform built for learning, collaboration, networking, and technology exploration. Most importantly, a virtual meeting ensures the safety of our global audience while providing greater accessibility and flexibility for our attendees to consume world-class scientific content in the way that is most convenient for them.

Find future dates and locations.

What is the difference between the AACC Annual Scientific Meeting conference and the Clinical Lab Expo?

The AACC Annual Scientific Meeting includes hundreds of educational sessions on a wide variety of timely laboratory medicine topics.

The Clinical Lab Expo is the exhibit tradeshow of the AACC Annual Scientific Meeting and will host exhibitors in all areas of clinical laboratory science.

In what ways will the virtual meeting be different from the in-person meeting?

We are committed to delivering a meeting experience comparable in value and impact to our typical face-to-face conference and expo. The virtual meeting will feature all of the offerings that our attendees have come to expect, including scientific sessions, poster sessions, the chance to discover new technology, and networking opportunities.

The virtual meeting will follow a slightly different schedule than the in-person meeting has in past years, though. You can view this year’s schedule-at-a-glance here.

More information will be coming soon on the specifics of how the virtual platform will work for both the Annual Scientific Meeting and Clinical Lab Expo portions of the conference.

How long will the AACC virtual meeting platform be available?

The AACC virtual meeting platform will be available from December 13, 2020 until January 18, 2021.

What time zone is the meeting taking place in?

All times for the virtual meeting are in U.S. Central Time.

My time zone makes it difficult for me to attend events during U.S. business hours. How can I participate?

Content on the AACC virtual meeting platform will be accessible 24 hours a day. Live content will be recorded and available for on-demand viewing shortly after the content airs.

The two exceptions to this are Roundtable and AACC University sessions. Due to the highly interactive nature of these sessions, Roundtables and AACC University sessions will only be available at the time listed.

Will AACC hold in-person conferences in 2021?

While we are still weighing our options, the main scenarios we are currently looking at for the 2021 AACC Annual Scientific Meeting & Clinical Lab Expo are either an in-person meeting with added virtual components, or a mix that is focused more on virtual participation but with some in-person components. This also applies to other in-person events that AACC is planning for 2021. We will continue to monitor coronavirus guidelines from public health agencies, but at this time, we believe these are the best options for ensuring the health and safety of our community—which is always our highest priority—while also preserving the enormous social benefits of in-person meetings.

We will provide more details on in-person vs. virtual options for AACC’s 2021 events as soon as we have them. In the meantime, we thank you for your flexibility and patience during this uncertain time.

Is there a job fair or career fair associated with the AACC Annual Scientific Meeting?

No, there is no job fair or career fair associated with the AACC Annual Scientific Meeting.

If you are looking for a position in the field of laboratory medicine, visit AACC’s Career Center to browse job listings from hundreds of clinical laboratories across the world.

REGISTRATION

My AACC membership has expired or will expire before the end of the meeting. Do I need to renew it before registering for the AACC Annual Scientific Meeting?

The meeting is open to both AACC members and non-members. AACC members can save at least $260 on registration, so if you are an expired or non-member, we encourage you to renew or join during the online registration process.

Please also note that your AACC membership must be valid through the last day of the meeting (December 17, 2020) to be eligible for the discounted member registration fees. You may renew your membership when you register. Your renewed membership will be valid for one year from the date your payment is processed, or one year from your current expiration date, whichever is later.

How do I register a group?

To register a group of people, fax or mail one registration form per person according to the instructions on the form:

You can also contact the Customer Service Center or call 1.508.743.8506.

Even if you are registering a group, please note that a unique email is required for each registrant as this is how attendees will access the virtual platform.

Group registration is not available online.

What types of payment may I use when registering?

You must pay for online registration or registration by fax with a credit card. We accept Visa, MasterCard, or American Express.

For registration by mail, we also accept checks (in U.S. dollars, drawn on a U.S. correspondent bank), or wire transfers. Wire transfers can be made according to the instructions on the registration form.

Purchase orders are not accepted.

Why register in advance?

If you register in advance, you’ll be able to set up your account and profile for the virtual meeting platform’s networking tool as early as December 9. This in turn will enable you to review potential professional matches and set up meetings with other attendees ahead of time, so that when the meeting begins you can jump right into networking.

If you’re trying to catch live content, registering in advance will also save you time so that you don’t miss a minute of what you want to watch.

Where can I find my virtual meeting badge number?

Your badge/registration ID number is in your registration confirmation email and your AACC Virtual Meeting Access Information email. These emails are sent by our registration vendor Convention Data Services (CDS). The sender is listed as 2020 AACC Annual Scientific Meeting & Clinical Lab Expo eventconfirmation@xpressreg.net. If you can’t find these emails in your inbox, please be sure to check your spam or junk folder. You may also request a new registration confirmation email here.

VIRTUAL MEETING PLATFORM ACCESS

How do I access the 2020 AACC virtual meeting platform?

The AACC virtual meeting platform will open December 9, 2020 for you to explore the site and set up your networking profile. AACC University ticketed sessions will take place on December 13 along with the opening plenary session and a special session on machine learning for conference attendees. Scientific sessions, Roundtables, AACC events, and the Expo Hall will then open on December 14.

The meeting platform URL is: https://AACCVirtual.onlineeventpro.freeman.com/

You will receive a virtual badge number via email that you will need to access the platform.

I am having difficulty accessing the AACC virtual meeting platform. What do I do?

First, make sure your browser is up to date. The site supports Chrome, Safari, Microsoft Edge, and Firefox. Please note, Internet Explorer is not supported.

If you are using a company device and have a highly restrictive browser policy, make sure the following websites are safelisted:

  • https://AACCVirtual.onlineeventpro.freeman.com
  • https://onlineeventapi.com
  • https://oepauthentication.azurewebsites.net
  • https://fileviewer.freemanco.com
  • https://eu.jotform.com/OEP_Support/freeman-virtual-support-portal
  • https://grip.events/

You can also try to access the virtual meeting using a personal device instead.

If you are still having issues after trying the above, view the virtual meeting platform technical requirements for more information and troubleshooting help.

Is there a special plug-in that I need to attend this virtual event?

You do not need a plug-in to use the AACC virtual meeting platform. The platform is accessible through Chrome, Safari, Microsoft Edge, and Firefox browsers. It is not accessible through Internet Explorer. For the best experience, please make sure you are using the most recent version of your Chrome, Safari, Edge, or Firefox browser.

Do I need a webcam to experience the platform?

No, you do not need a webcam and can attend via an audio-only format.

Can I attend the event on a mobile device?

Yes, the site can be viewed on a mobile device and will be formatted for mobile viewing.

Whom do I contact with technical issues or for support during the event?

For technical support, please visit https://eu.jotform.com/OEP_Support/freeman-virtual-support-portal or email OnlineEventProHelp@freeman.com.

What if I forget which email account I used to register for the virtual meeting?

If you are not able to find your AACC Virtual Meeting Access Information email, contact AACC Customer Service: custserv@aacc.org or 1-800-892-1400 / 1-202-857-0717.

PLANNING YOUR PROGRAM

Where can I plan my itinerary for the 2020 AACC Annual Scientific Meeting?

Use the session search tool to explore all of the scientific sessions available at this year’s conference and plan your schedule. Tickets are not required unless you want to attend a Roundtable or AACC University session. Only these ticketed sessions will be selectable when you register.

Are there networking or other activities at the 2020 AACC Annual Scientific Meeting?

With our virtual meeting platform’s state-of-the-art networking capabilities, we hope to enable attendees and exhibitors to exchange scientific and laboratory practice insights, make valuable professional connections, and grow your networks just as you would at an in-person meeting.

Attendees will have the ability to chat in groups throughout the course of the meeting and will be able to create chat groups based on topics of interest.

Furthermore, the virtual platform will feature an artificial intelligence-powered digital networking algorithm that will provide attendees and exhibitors with targeted networking recommendations to help you meet other people who are aligned with your professional goals and interests. Once the algorithm recommends connections, you can then reach out to these individuals through the virtual platform and schedule meetings with them throughout the course of the conference.

Just as at the in-person meeting, AACC and its official entities will also hold several special events over the course of the meeting, including the members-only AACC Artery Happy Hour, a Network Night featuring a live DJ, a joint Talent Show and Ugly Sweater Contest, the Society for Young Clinical Laboratorians Mixer, and various AACC Division events. Some of these events require a ticket. Learn more here.

Is there a way to connect with other meeting attendees before the start of the conference?

Yes, there is. You don't have to wait until December to start networking--you can just head on over to the AACC Annual Scientific Meeting Forum. This is an online community for everyone who’s registered for the 2020 meeting. Here you can join engaging discussions, ask questions about the meeting, and learn about scientific sessions, the AACC Clinical Lab Expo, social events, the virtual platform, and any other meeting-related news. Access the Forum on the Artery.

Where can I find a list of all the scientific sessions on the virtual platform?

Once you log on to the virtual platform, you can access the full list of scientific and poster sessions by clicking on the Live Sessions or On-Demand Sessions tiles.

Will there be any guides on the virtual platform to help attendees navigate the meeting?

If you’re feeling a little overwhelmed by all of the meeting’s content, check out the virtual platform’s helpful journey maps. These maps are designed to help attendees visualize all that there is to experience at this year’s meeting, and to help you get the most out of this opportunity to learn about breaking science and product innovation, while navigating myriad ways to network with colleagues and exhibitors on the virtual platform.

There will be two separate journey maps for each day of the meeting: one map for attendees who are visiting both the scientific sessions and the Expo, and one map for attendees who are visiting the Expo only.

The journey maps can be found on the virtual meeting platform under the About section and will be updated each day Monday, December 14 – Thursday, December 17.

NETWORKING

How do I set up my Network profile?

On the AACC virtual meeting platform landing page, select the Network tile. Click on Profile in the upper right and make sure your profile is ready: upload a picture, enter your personal summary, and select keywords in your areas of interest. Keywords can be words or short phrases such as “diagnostic testing” or “lab testing services.”

Completing your profile and preferences is an important step in getting the most out of your AACC virtual meeting experience. An updated and complete profile will help you find colleagues and assists the AI-powered networking software to intelligently recommend more meaningful connections.

How do I network at a virtual conference?

The AACC virtual meeting platform features virtual networking opportunities that allow attendees to schedule meetings and attend social events with like-minded colleagues.

Attendees can schedule virtual face-to-face meetings with exhibitors and attendees. For real-time networking and community building, a live chat room provides a space where attendees can learn and grow together. Find more information on this under the Network tile.

In addition, make sure your profile is complete so that you can make use of the AACC virtual meeting platform's AI-powered networking tool that delivers smart recommendations of new connections to meet, exhibitors to visit, and sessions to attend.

There will also be a variety of social and professional networking events that attendees can participate in. On the virtual meeting platform, you'll be able to find more information on these events under the Special Events tile.

During what hours are virtual meeting rooms available?

The rooms are available 24/7 from December 13-17, 2020. You can schedule a meeting for an available time slot, and up to 50 people can join.

How do I access a virtual meeting room in Network?

To set up a networking meeting or chat of up to 50 people, you will need to send a meeting request to all the contacts you would like to invite. Once the meeting or chat invitation is accepted by at least one person, the Virtual Meeting Room button will appear, and will be clickable 5 minutes before the scheduled meeting.

Once one of the people in the scheduled meeting joins, that person can then go into the upper left corner of the video window and select the icon of a person that also shows the number of people in the room (“x/y”). There you will find a shareable link to the meeting. You can send this link to anyone who wasn't on the initial meeting invite, or to people who are on the invite but are having trouble joining via the Virtual Meeting Room button. You can also control whether the room is locked/private.

Are there any other helpful meeting and chat tips I should know about?

Meetings and chats will last as long as there are still people in the meeting. If the scheduled length of the meeting is exceeded, it will remain active until all leave the meeting.

If you start a meeting or chat and all people leave with time still left in the meeting, you can resume it as long as you resume the meeting before the scheduled end time. If you resume a meeting or chat before the end time, it will remain active as long as people are still in the meeting.

CLINICAL LAB EXPO HALL

What are the virtual exhibit hall hours?

The virtual exhibit hall will open at 7 a.m. U.S. Central Time on Monday, December 14 and will remain accessible 24/7 through January 18, 2021.

During the meeting, exhibitors will have live booth staff available for appointments and to answer questions during the following hours:

Monday, Dec. 14

10 a.m. – 2 p.m. U.S. Central Time

Tuesday, Dec. 15

10 a.m. – 2 p.m. U.S. Central Time

Wednesday, Dec. 16

10 a.m. – 2 p.m. U.S. Central Time

Thursday, Dec. 17

10 a.m. – 2 p.m. U.S. Central Time

Exhibitors also have the option to set up appointments with attendees outside of these hours if they so choose.

Where can I learn about exhibitors?

Click on the Expo Hall tile from the AACC virtual meeting platform landing page. You will enter the exhibit hall and start by viewing the exhibitor list. Click on an exhibitor logo or name to view their booth. You can also use the search feature and filter by product category or sponsor level in order to locate the desired booth.

How can I schedule a meeting with an exhibitor during the event?

There are several ways to connect with exhibitors under the Expo Hall tile on the AACC virtual meeting platform landing page. You can:

  • Schedule a private meeting with booth staff directly in their exhibitor listing;
  • Chat with booth staff during dedicated live exhibitor hours (10 a.m. – 2 p.m. U.S. Central Time, Monday-Thursday, Dec. 14-17);
  • Use the Network feature to connect directly with staff from exhibiting companies to chat or set up a private meeting.

How do I enter to win these prizes I’ve read about?

Engage with exhibitors in the Clinical Lab Expo hall and you will automatically be entered in the Engage and Win game to start earning points for the chance to win one of three daily $100 Amazon gift cards. Every exhibitor engagement equals 1 point. Engagements include dropping a business card, attending an Industry Workshop or Lecture Series Presentation, downloading a PDF, clicking on a social media platform link, watching a video in a booth, requesting a chat, and attending meetings with exhibitors. Learn more here.

What information is shared with exhibitors when I visit their booth?

If you click on any of the following links in an exhibitor’s Virtual Exhibit, you are sharing your contact data with the exhibitor and consent to be contacted by the exhibitor.

  • Content Downloads/Views
  • Schedule a Meeting
  • Drop a Business Card
  • Representative Contact

Contact us via this form or at custserv@aacc.org if you have any privacy policy-related questions. You can also learn more about the AACC Privacy Policy here.

What information is shared with exhibitors when I attend an Industry Workshop or Lecture Series Presentation?

By entering an Industry Workshop and/or Lecture Series Presentation you agree to share your contact information with the exhibitor and consent to be contacted by the exhibitor. Contact us via this form or at custserv@aacc.org if you have any privacy policy-related questions. You can also learn more about the AACC Privacy Policy here.

SCIENTIFIC SESSIONS/POSTER HALL

How do I ask questions during a scientific session?

Live sessions include a chat feature with moderated Q&A. You can ask questions in the Q&A chat box, which can be found on the session page.

If I miss a live presentation, can I view a recording?

Live sessions will be recorded and available on-demand shortly after the content airs. 

The two exceptions to this are Roundtable and AACC University sessions. Due to the highly interactive nature of these sessions, Roundtables and AACC University sessions will only be available at the time listed.

How do I view poster abstracts?

You can view posters by selecting the "Poster Hall" tile on the main AACC virtual meeting platform landing page.

How do I ask poster abstract presenters questions?

Abstract presenters are available to answer questions on Tuesday, December 15 or Wednesday, December 16 from 12:30 - 1:30 p.m. U.S. Central Time. Click the specific abstract and then click "Chat" and then "Join Chat" to review the live chat thread. Detailed instructions will be provided on the Poster Hall page.

TICKETED SESSIONS

How do I purchase ticketed sessions?

In advance of the meeting, use the following link to go to the Registration Resource Center where you can purchase ticketed sessions: https://www.xpressreg.net/register/aacc0720/start.asp

During the meeting (from December 13-17), follow these steps to get to the Registration Resource Center to purchase ticketed sessions:

  1. Log on to the virtual meeting platform
  2. Click the Conference Program dropdown in the top navigation bar
  3. Then click on Ticketed Sessions

How do I access ticketed sessions that I’ve already purchased?

  1. Log on to the virtual meeting platform
  2. Click the Conference Program dropdown in the top navigation bar
  3. Then click on Ticketed Sessions

This will take you to the Registration Resource Center where you can see your purchased ticketed sessions. Once you get to this list, you can go to the session that you want to attend by clicking on its link. You can also purchase additional sessions.

We recommend accessing ticketed sessions 10-15 minutes before the scheduled start time. All times listed are in U.S. Central Time.

HANDOUTS

How do I access handouts for my sessions?
In advance of the meeting, go to the Registration Resource Center using this link: https://www.xpressreg.net/register/aacc0720/start.asp. Then select Handouts.  

During the meeting (from December 13-17), follow these steps to access handouts for scientific sessions:

  1. Log on to the virtual meeting platform
  2. Click the Conference Program dropdown in the top navigation bar
  3. Locate and click on the desired session 

And follow these steps to access handouts for ticketed sessions:

  1. Log on to the virtual meeting platform 
  2. Click the Conference Program dropdown in the top navigation bar 
  3. Then click on Ticketed Sessions. This will take you the Registration Resource Center where you can view the list of ticketed sessions you've purchased and access their handouts.

UPGRADES, MODIFICATIONS, CANCELLATIONS, AND REGISTRATION TRANSFERS

How do I add sessions to my existing Conference registration?

Most sessions are included in your full Conference registration (learn more about what's included here). Only ticketed sessions (AACC University and Roundtable sessions) require advance purchase.

You can add ticketed sessions online.

You can also print a Conference registration form and fax or mail it with your desired new sessions and payment.

How do I upgrade or modify my existing registration?

View our policy for upgrading or converting an in-person registration to a virtual option here.

If I can't attend, can someone take my place?  

For the AACC Annual Scientific Meeting:

If a Conference registrant is unable to attend, the registration may be transferred to another person through November 13. 

Contact the Customer Service Center for details at aacc@xpressreg.net or 1.508.743.8506.

No Conference registration transfers are permitted after November 13.

For the Clinical Lab Expo:

There are no transfers of Expo Only registration.

What is the cancellation policy?

View our cancellation policy here.

Registration Is Open for the All Virtual 2020 AACC

Join your community online December 13-17 for 5 days of scientific education, inspiration, and networking.

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